Terms of Service

• Premier Pet Connect coordinates pet transportation between buyers, sellers, and approved independent pet nannies.
• Submitting a delivery request does not guarantee acceptance or availability.
• Deliveries are subject to route availability, pet nanny availability, airline standby conditions, and operational requirements.
• Delivery dates and times are estimates and may change due to airline standby availability, weather, delays, cancellations, or other circumstances outside Premier Pet Connect's control.
• Buyers and sellers are responsible for providing accurate contact information, pet information, vaccination records, and any required travel documentation.
• Buyers and sellers are responsible for arriving on time at scheduled airport meeting locations. Missed meetings or delays may result in additional travel expenses, scheduling delays, or cancellation.

A $200 non-refundable booking deposit is required before Premier Pet Connect begins coordinating your delivery.

The remaining delivery balance is paid in cash directly to the assigned pet nanny at pickup.

Booking deposits are non-refundable because delivery coordination begins immediately upon receipt of the deposit.

If Premier Pet Connect is unable to schedule your delivery on your preferred delivery dates and we are unable to accommodate another mutually agreeable delivery date, your booking deposit will be refunded.

Premier Pet Connect coordinates deliveries using standby travel. Our pet nannies fly standby, so flexibility is required and occasional schedule adjustments may be necessary.

When changes arise, Premier Pet Connect will use the quickest available route whenever possible and communicate updates through the delivery group text.

Estimated pickup and delivery times are not guaranteed. Premier Pet Connect will make every reasonable effort to keep buyers and sellers informed of significant schedule changes throughout the delivery process.

Buyers and sellers agree to maintain prompt communication throughout the delivery process.

Premier Pet Connect will create a group text including the buyer, seller, and assigned pet nanny 2-3 days prior to the delivery date.

Delivery updates, meeting locations, scheduling changes, and other important communications will be shared through this group text.

Buyers and sellers are responsible for monitoring and responding promptly to messages during the delivery process.

By submitting a delivery request, buyers and sellers consent to receive text messages from Premier Pet Connect regarding their delivery request, deposit reminders, delivery coordination, scheduling updates, delivery confirmations, and other service-related communications.

The individual submitting the delivery request represents that they have permission to provide the phone numbers entered on behalf of all listed parties for the purpose of receiving these communications.

Message and data rates may apply. Premier Pet Connect is not responsible for any carrier charges, messaging fees, or data usage incurred as a result of receiving text messages.

Buyers and sellers agree to:

• Provide accurate contact information for all parties.
• Provide accurate pickup and delivery information.
• Provide any veterinary records, vaccination records, or other documentation required for travel.
• Ensure the pet is healthy and fit for travel.
• Arrive on time at scheduled airport meeting locations.
• Promptly monitor and respond to communications in the delivery group text.

Failure to provide required documentation or arrive on time may delay or prevent completion of the delivery.

Pets presented for transport must:

• Be at least 8 weeks old.
• Weigh no more than 20 pounds at the time of delivery.
• Be clean, healthy, and free of fleas, ticks, and other parasites.
• Be accompanied by all required travel documentation (such as vaccine records and proof of date of birth).
• Have any special care instructions communicated to Premier Pet Connect before travel.

Premier Pet Connect reserves the right to postpone or decline transportation if these requirements are not met or if a pet appears ill, injured, or otherwise unfit for travel.

For the safety of every delivery:

• The recipient must present a valid government-issued photo ID before the pet is released.
• Pets will only be released to the intended recipient or another individual specifically authorized by the buyer or seller.
• The assigned pet nanny will document the completed handoff with a photo and notify the delivery group text once delivery has been completed.

Booking deposits are non-refundable because delivery coordination begins as soon as the deposit is received.

If a delivery cannot be completed due to circumstances beyond Premier Pet Connect's control, we will make reasonable efforts to reschedule or provide alternative arrangements whenever possible.

If Premier Pet Connect is ultimately unable to complete the requested delivery and no reasonable alternative can be arranged, the booking deposit will be refunded.

Premier Pet Connect coordinates pet transportation between buyers, sellers, and independent pet nannies. While we carefully coordinate each delivery, Premier Pet Connect cannot control or guarantee the actions or omissions of buyers, sellers, or independent pet nannies.

Premier Pet Connect is not responsible for airline policies, standby availability, denied boarding, flight delays, flight cancellations, weather events, airport disruptions, airline operational decisions, or other circumstances beyond our reasonable control.

To the fullest extent permitted by law, Premier Pet Connect shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from delays, cancellations, airline operational decisions, or other transportation issues beyond our reasonable control.

While Premier Pet Connect strives to coordinate safe, reliable, and professional pet transportation, certain circumstances—including standby travel availability, weather, and travel disruptions—may be beyond our control. We will make reasonable efforts to communicate updates promptly and assist in resolving any issues that arise during the delivery process.

These Terms of Service are governed by the laws of the State of Louisiana, without regard to its conflict of law principles.

For questions about these terms, please contact us at support@premierpetconnect.com.